Shipping Policy

Delivery area

We ship only to addresses in the United States. Shipping is free on every U.S. order, with no minimum purchase requirement.

Order timing cutoff

Orders received by 5:00 PM (America/Los_Angeles) begin processing according to the normal business-day schedule. Orders placed after the cutoff, on weekends, or on holidays begin on the next business day.

Processing and shipping time

Processing time: 1–2 business days. This is the period used to verify, prepare, and pack the order before handoff to the carrier.

Transit time: 4–6 business days after carrier acceptance. Transit is separate from processing, so the usual combined estimate is 5–8 business days. Estimates are not guaranteed when carrier, weather, address, or other events outside reasonable control cause delay.

Carrier updates

We provide a tracking number after dispatch. Tracking may take a short time to show the first carrier scan. Review the shipping confirmation and carrier updates for the latest delivery information.

Address help

Check the address before placing the order. If a correction is needed, contact Support@waterdrand.shop or 605-878-9225 immediately. We will try to help before shipment, but changes cannot be guaranteed after processing or carrier handoff.

Help with a shipment

If tracking stalls, shows delivery you cannot locate, or the parcel arrives damaged, contact us with the order number. We will review carrier information and arrange the appropriate next step. Do not discard damaged packaging until we have responded.