Contact Us

Customer care

Email is recommended for requests that include an order number, photographs, or a detailed explanation. Send messages to Support@waterdrand.shop. You may also call 605-878-9225.

For privacy requests, state the right you wish to exercise. For a Do Not Sell or Share request, use that phrase in the email subject. We may ask for information needed to verify the request.

Business hours

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles), excluding applicable holidays. Messages received outside those hours are reviewed during the next service period.

Address use

Physical correspondence and authorized returns may be directed to 621 Sherwood Cir, Hartford, South Dakota, 57033, United States. Do not send a return before contacting us, because an authorization and free prepaid label are required for efficient processing.